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My parents had a policy which was paid out without their knowledge from Capital Alliance to NEDBANK. The day after the funds were deposited, the whole R440k was transferred via EFT to an unknown STANDARD BANK account by WHO KNOWS!!! My mother (87 years old) was sent from pillar to post by Nedbank staff, and made to wait for nothing, until she managed to attract the attention of the branch Manager. He has gone above and beyond to try and help her. Standard Bank simply say they cant do anything. We eventually had to go to the Ombudsman who has informed us that the matter is older than 3 years so they can't help. So my parents who worked hard for many years have to just accept that someone else is sitting pretty with their money? Shocking!!!!!