EP
Ethel P

1 reviews | Active since Jun 2015

23 Jun 2015, 15:42

4 Months for sec 57 endor*****t bond still waiting

I submitted an application for a 57 Endor*****t Bond on the 1st March 2015.I sent an email to the responsible person that handled the application on the 9-6-15 enquiring if she got all the relevant information required,there were still outstanding docs and this was emailed on the 12-3-15.On the 27-03-15 she needed more information and when I sent it I asked her to check if all was in order.On the 01-04-15 more docs were sent.On 17-4-15 she came back with more information required and it was sent. I then enquired again on the progress and was told the application was pended by the endor*****t Dept.On 11-06-15 she came back the bank wanted updated payslips because the time that passed.Todate I have had no feedback on the progress you phone and you cant get hold of Nthabiseng.I never knew it takes 4 months for a bond application to be approved.Everytime I followed up they reliased they needed more info and still todate no feedback if it was approved.

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Replies (1)
Nedbank
Nedbank's reply23 Jun 2015, 17:31
Official
Hello EPage,

We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.

For your convenience, please note our dedicated complaint channels: ***/ ***


Kind regards

Client Experience Team