4 DAYS TO UNBLOCK FICE/ EXTREMELY TERRIBLE EXPERIENCE

<p>on Saturday 29/04/2017 I was at southgate mall to withdraw from my investment account,the guy then told me my account has been blocked because the Fica documents have not been confirmed so i will have to go the branch where the account was opened to find the person that submitted the documents so that she can ollow up and confirm my Fica,on Tuesday the 02.05.2017 i went to Westgate banch where i opened the account and was helpe by Lady called Louise who said that she could not assist because the proof of residence i had was not in my name,so i had to take a form to fill at home and return it on Wednesday 03.5.2017,when i got there yesterday another consultant then tried to assist but she told me the block was from the other side and that they have closed at 4:00,she then promised to call me back first thing in the morning today 04.05.2017,i still havent heard anything from Nedbank til now 12:30 04.05.2017,i have to take another trip to the branch again today to make sure the issue is sorted, i am very frustrated fro this incidence because it is costing me a lot of travel and time off at work, i live in Freedom Park and work at Luipaardsvlei, i have to travel to work and from work to westgate and then travel back home again,i dont understand why this is taking them so long,its n=been 3 times that i walked into a branch to get to my money but still no hel...THIS IS REALLUY FRUSTRATING</p>