3rd world banking

Firstly it took almost 10 days to receive my new credit card then when i get to the bank to get my cards the cards have been blocked (brand new cards brand new customer i might add, so then the consultant tells me to go home and await her response on the proceeding steps to take in order to have my card unlocked, 4 hours later i had to return to the bank only to have my biometrics done. went home after this and got the money app and online banking sorted out, then all of a sudden my money app as well as the online banking has been suspended, then i phone the number provided on the notice screen at the bottom, get through to a department and then they redirect me to a different department, only to hear that this is a forensic issue and i will be transferred, then i sit on the phone for 1 hour waiting for a consultant to eventually assist, only to hear that they have to send a mail to the relevant department that blocked my services. this happened at 14:00 today still no feedback, currently on the phone now and yet another email needs to be sent