32 DAY NOTICE ACCOUNT WOES

I have a 32 days investment account with Nedbank, I need to urgently access funds from my 32 day account to urgently pay for my moms medical expenses. I called the call centre and requested for an immediate withdrawal and I was told to go into a branch and I will be assisted. Now when I got to a branch, i was told straight up by a branch manager without even accessing my account that I need to provide proof that I have an emergency to access MY money. its fair that they would charge a penalty fee but do not deny me access to my hard earned money and demand proof that my mom is sick and I need to send her to a specialist. PLEASE GIVE ME MY MONEY and charge me a fee which I will gladly pay, managers discretion only means that i'm at the mercy of the manager and if they don't like the color of my shirt on that day they wont give me my money. do I have to wait until my mom passes away and then send a death certificate to prove that she was ill. Please give my my money today because I NEED TO BRING MY MOTHER TO JOBURG AND ARRANGE FOR HER TO SEE A DOCTOR.