NM
NIGEL M

1 reviews | Active since Aug 2016

26 Aug 2016, 11:13

3 x HON FEE R90.00

<p>I was charged 3x hon fee when I queried it via the call centre a lady informed me there was not enough money in my account. After I made the purchases I received an sms to say the money was deducted why is the money not being deducted immediately. If I receive an sms that says the money has gone off my account I do not understand why I should be held liable for this.</p> <p>I feel this is unacceptable. I understand fees related to overdraft account but to be charged 90 rand per card swipe is ridiculous. Even more ridiculous is that Nedbank doesn't bring this to your attention to refrain from swiping and since Nedbank's system is very unresponsive it takes days before transactions appear on your statement and then to find out you are in the negatives and being charged for overdraft swiping.</p>

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Replies (3)
Nedbank
Nedbank's reply26 Aug 2016, 12:21
Official

Dear Nigel,

Your concerns have been noted and a resolution manager will contact you to discuss the way forward.

Kind regards

Client Experience Team

NM
NIGEL M's update21 Nov 2016, 08:05
Reviewer Update

All sorted.

Good service.

Thank you Nedbank

Nedbank
Nedbank's reply21 Nov 2016, 08:22
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.