3 Weeks with no resolution

3 weeks ago nedbank decided to block my account without informing me, i went to the branch at Mt Edgecombe plaza, in which time i was told that i needed to provide proof of residence and my id as my account was blocked because of Fica. Came back following day with details & got a very helpful consultant gave me a turn around time of 3-4 days. 7 Days later, issue was not resolved and was informed that (Fica) keeps rejecting my application as they have a problem with the fax machine, spoke to the branch manager Charlotte and was informed that it was a system error and should be rectified shortly, was given some money from my account to last me through the week. 14 days later i called and was told the issue was escalated to the head office but no feedback, went to the bank on sat & was told they could not give me money as Charlotte said her bosses are off and she has no authorisation and chances are the issue might be sorted by tuesday. I have lost all trust with nedbank, im getting paid this week and if this issue is not sorted how am i to pay my bills? Get to work? When i go to the bank it requires petrol, everytime i check ATM fees occur & whose going to pay that? Fix my issue!!!