3 weeks for a bank token then it does not work

For 3 weeks Nedbank did not issue a bank token, rejected the application twice, NO REASONS GIVEN, not even the decency of a response, then they deny receiving the documentation, Feroza Naidu, after telling me it was rejected, Sharon Edwards! Then I needed to re-instate my employee? I asked why, again no explaination! Finally we get a token issue after raising the issue with everyone I can think of at Nedbank and RE-SUBMITTING THE FORMS, hallelujah. Ah but alas it is not over because now it has been issued but it cannot be activated as it is impossible to activate it as the password cannot be reset on line, low and behold MORE FORMS and who knows if and when it will be done! I strongly recommend that anyone who has a real business deals with a real bank! We are currently running the business from my private account. How pathetic is that Nedbank!