3 months waiting for a cheque card

In July I app**** for bank cards at Nedbank because my bank cards were ******. 2 weeks later I got an sms that I could collect my bank cards.

I went to Benoni Princess to collect my cards in August 2018. When I was collecting my cards I was told that the cheque card was a duplicate and needed to be destroyed, it was destroyed in my face. I was given the American Express card and the SHOP card. The American Express and SHOP cards only work in a few selected shops and garages. I cant swipe in many shops, I need to have hard cash with me. Everytime I have to find an ATM and withdraw money in order for me to buy

The day (in August) I was given the American I was told to apply again for a cheque card and I did. Up to date there was never communication from Nedbank about my cheque card whether its ready for collection or not I am still struggling to swipe in many shops. I have to have paper money with me which is risky.