3 MONTHS REFUSAL TO CLOSE BANK ACCOUNT

I came into Nedband Midrand branch 22 May 2019 to close my Nedbank account for personal reasons. on that day the account was overdrawn by R175 this amount may not be accurate but it was around those figures, so I firstly deposited R200 into the ATM at your branch to correct this before entering into the bank to request an account closure. I was then directed to the Sales consultant desks nonetheless I told her that I would like to close the Account, she tried to convince me not too as I believe that is part of her Job description then finally said Her Team leader has to Authorize the closer so she went to get her and returned with her. I explained to Goodness the same request that Id like to close the account she then too tried to persuades me otherwise but she finally “Authorized” the closure of the Account. Pulia then continued to do whatever on her computer and 2 minutes later she said its done. I asked do i have to sign anything a piece of paper? She rep**** No. I was stunned but I said okay, I rep**** with a follow up question “ Am I going to receive an sms when the account is closed?” Again she rep**** No. After that she casually asked for my Bank card and I handed it over to her. That was it i just took her word that the account will be closed and stood up and thanked her then left. Fast forward to Now.

I have been receiving Sms’s from Nedbank saying my account is overdrawn and some sms’s saying the account has been handed over to the legal team for legal action etc but i assumed it might be an error because I “ I Closed” my account. Till i received the 4th Sms i believe on Thursday then it began to bother me. Immediately i called in spoke to The front desk who seemed very helpful to begin with she assured me that she would get back to me Friday morning as the lady who initially was suppose to close the account is not in and the leader of the team does not remember this matter, so I agreed and said i would wait for her call. Friday afternoon i decided to call in because the day was going by and i had not received any feedback, i spoke to a different lady who said she would also follow and get back to me but she also did not get back to me till end of day yesterday.

The Morning of 22 June 2019 I called in again and spoke to the manager of the branch to draft an email explaining the events have happened. I think i have been patient enough for this account closure I am not sure if its suppose to take a full Month and me being handed over to legal departments just for an account closure in but I trust you will resolve this problem. Till today The manager has been avoiding my calls and has not closed the account