TC
Trevor C

1 reviews | Active since Feb 2012

14 Aug 2015, 14:31

3 days are now 3 weeks - and counting

- I deposited a cheque at the Nicolway branch almost a month ago. <br> - The teller accepted the cheque, <br> - 3-4 days later I received a call from Nedbank (cheque processing) saying the amount in numbers and the amount in words were different, so they needed to return the cheque to the branch. I asked how long it would take to return the cheque to the branch and I was told it would take 3 days.I then specified to her that she should send the cheque to the Nicolway branch and my expectation was that in 3 days' time, I would collect the cheque from the Nicolway branch.<br> - It is now 3 weeks from when I deposited the cheque and I am very uneasy about it. This is not what I was promised by the lady from the cheque processing department and I am very very unhappy about this.<br> - I have visited the branch on 3 occasions and I was informed that they would follow up with my query, but I have not received any communication regarding where the cheque is and when I can expect to receive it.<br> - I NEED the cheque because Standard Bank (who drew the cheque) need it for them to draw up an amended cheque so that I can access my funds. <br> <br> This is such an inconvenience, please resolve this as soon as possible.

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Replies (1)
Nedbank
Nedbank's reply14 Aug 2015, 14:55
Official
Hello Trev1,

We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.

For your convenience, please note our dedicated complaint channels: ***/ ***

Kind regards

Client Experience Team