26 days for a credit card. Speedy service

I app**** for a Nedbank credit card on 30 May via the Nedbank app. There was a glitch on the app and then I preceded to phone the call centre the next day for assistance.

Mpho Ditinti was the agent I spoke to. She indicated that it will be better to continue the application with her and she emailed me the contract. I signed the contract and emailed them back to her.

Days went by and there was no response from Mpho. I again phoned in and spoke to another agent. I was informed to send Mpho an email as the agent couldn’t help me because the application was with her.

I sent Mpho an email and the other agent also sent her an email to contact me.

A few days went by and i phoned in again and the same happened again. The agent is unable to help as the application is with Mpho. They sent her an email again and so did I. Nothing.

She finally got back to my on 14 June, stating she was ill and that’s why she wasnt able to respond. She promised to phone me back within 1 hour with the progress of the application or the reason for the delay. She herself stated that a credit card application usually takes 48 hours. Mine is going on 2 weeks.

Again I didn’t hear from her.

Fed up I went into my branch and explained this to the consultant. He sent her an email and she promised to contact me back within 30 min. And hour later I phoned the consultant directly and advised that she had not phoned as promised.

Today is Monday, 26 June.

I again phoned the consultant at the branch directly and informed him of Mpho that still has not contacted me.

He explained to me that she assured him that she had spoken to me and explained what is going on.

Yet I haven’t heard from her since 14 June. No email or call.

Also now waiting for him to get back to me.