20 years ruined over one interest rate

<p>I've been with Nedbank for about 20 years. Recently I asked for a re-advance on my home loan to buy shares in my company. Got a quote and the interest rate went from prime-0.85% to -0.35%. I asked for this to be reviewed and have been waiting almost 2 weeks for a response. I've escalated it to 2 different escalation email address, twice, but still no response. As I write this I've been on hold on the complaints hotline for 20 minutes - that says a lot.</p> <p> </p> <p>Complaint logged. There's a 24 to 48 hour response time on complaints. Well, today I'm contacting other banks to move my accounts, so there isn't much time for Nedbank to sort this out.</p>