20 March 2023

I bank with Nedbank and on the 4th of January I was *****ed. I went to Nedbank Newmarket to report the matter. On arrival I was told that the perpetrator added himself /herself as a beneficiary and transferred R13 000 from my account to Capitec as instant payment. The ***** department investigated the case and later called me (Mrs Devilliers) and told me it was a friendly *****. Therefore the bank won't pay me back. That was it case closed. I asked for a report in writing even today she never bothered to email nor give me her finding. How do I buy data for R13 000 because this is what the amount is registered on my fone? How do I get *****ed when my phone was never in someone's possession? My money is gone and tough Nedbank doesn't care and yet we pay a lot of monthly charges for what? Is our/my money safe with Nedbank? Nobody knows to them is business as usual. I have to pick up the pieces.