2 years to close my account and pay back my money

NEDBANK ***: ILZE<br> <br> On the 8 August 2013 I phoned Nedbank for the settlement amount on my personal loan account. On the same day the lady (Nicole Perreire at [Email Removed] from Nedbank indicated that if I pay the amount of R48,000.00 and fax the proof of payment to her the account will be closed and she will forward the paid-up letter and update ITC ( See attached Email).<br> <br> On the 12 August 2013 the payment as indicated by Nicole Perreire was made and reflecting on your statement.<br> On the 20 August 2013 ( 8 days later) Nedbank debited the amount of R 1321.41 from my bank account , I then went to ABSA bank 24 August 2013 to reverse the amount of R 1321.41 due to the fact that the settlement amount was already paid on the 12 August 2013.<br> <br> On the 20 September 2013 Nedbank again debited the amount of R 1321.41 from my bank account.<br> <br> I don't understand why you need to ***** my money when I have already paid the settlement amount on the 12 August 2013. I need them to pay back the money with interest. Its been two years.