2 weeks without action from Nedbank

<p>I app**** for a readvancement on my home loan on the 13th July at a Nedbank branch - 2 weeks later I haven't received the amount that I app**** for (albeit a small amount). I am not sure what the hold up is because when I call the Homeloan department I am told that the call centre and branch systems are not linked so I must go back to the branch to find out th progress which I've done but still waiting. The consultant named Radiefa was helpful and she did what she could from her side of things (which was to send the application to the relevant department). I like Nedbank but such delays make me wonder if I should consider moving to a more effecient bank. Nedbank, what's the hold up!?</p>