2 WEEKS OF HORRIFIC SERVICE BY NEDBANK

On 7 March 2024 I downloaded the Nedbank app and proceeded to open a banking account. Unfortunately the app only allowed me to open a Private One Bundle account, which showed was accompanied by a Credit Facility. It requested if I needed a credit card or overdraft and I opted for an overdraft of which I had to complete an amount to apply for. I opted for an overdraft of as little as R5000.00 as one can always increase it at a later stage. It is just for emergencies. I submitted all required documentation TWICE to a Nedbank email address provided on the app.

Now bare in mind the app requested I send ANY of the following such as payslip or contract or bank statement. I sent bankstatements that I felt was appropriate as I have great amounts coming in and out of that specific account. Although my salary is deposited into FNB i have had nonstop issues with FNB hence I closed my banking account with FNB and proceeded to open a new account at Nedbank.

The app supp**** me details of my private banker and on Tuesday 12 March 2024 I sent her an email concerned as I have not been contacted by Nedbank after opening an account. We spoke and she indicated that she was unable to find me as it did not indicate she had a new client and that she will follow up on the application and I then proceeded to send her my payslip as requested.

I finally received my banking cards, Visa and American Express but no Credit Facility. Apparently Nedbank had system issues for as little as 2 days and my private banker offered to perform the application manually and here I am 9 working days later or 13 days in total without any facility, without any assistance, without any feedback.

But wait there's more. Last night on 19 March 2024 a whopping 8 working days later my banker indicates that credit wants my FNB bank statements which clearly indicates salary deposit. Now I am already furious at the application taking almost 2 weeks to conclude and here I get an unreasonable request as bare in mind firstly my FNB banking account is closed so I cannot log in and download the statements which means I have to visit a branch for assistance but I work so when should I complete this task? I felt it was extremely unfair as I was asked FOR ANY proof of income hence I submitted what I had available. I am absolutely shocked and outraged that after an entire 12 DAYS IN TOTAL this was requested. Why not request it on the day my payslip was requested? Why not request it immediately upon opening of my banking account???? I am disgusted by the service and that I as a new customer have been treated so unfairly and horribly. If I entered a branch the application would've been concluded within minutes so how is it possible that I wait 12 DAYS for any sort of assistance and only when I complain am I now all of a sudden requested to submit additional statements.

Long story short, I was not given a choice or options of different accounts and the app indicated I open a Private One Account Bundle. I refuse to pay R420.00 monthly account fees for a bank that refuses customer service and no Credit Facility after 13 days !!!

I unfortunately, have already switched my salary from my previous bank to Nedbank but I will be sure to switch it again and hopefully my employer will allow this but this time to a different bank that cares about customer service. I opened this account on the 7th in time for my salary etc but for 2 weeks my experience has been horrific and left me emotionally drained.

I am extremely disappointed in Nedbank. If I do not qualify for a Credit Facility then fix the app as why would it introduce a Private One Account Bundle with a Credit Facility if I am not given any!!!!!! On other banking apps when applying online you immediately receive feedback or a Facility is instantly loaded. The service at Nedbank is a disgrace. I am infuriated and I thought FNBs customer service was bad but Nedbank is honestly way worse. On Friday afternoon I received an email from Experian indicating a hard inquiry on my credit report which affects my credit score yet here I am still waiting.

Another issue I currently have is that I indicated to Nedbank that I was offered an overdraft facility with a said bank. When you log into your banking app it has OFFERS FOR YOU and that offer expired on Saturday. I made it clear that should I not receive feedback or the facility on Friday that it be indicated to me as my offer from the said bank expires on Saturday and honest to god NO FEEDBACK and here I am without ANY FACILITY so Nedbank you are costing me my peace and you destroyed my chances of a Credit Facility with another financial institution. I will personally be holding Nedbank responsible for my current situation and I will take this to the highest even if it takes me a year. What you do and how you mistreat customers is inexcusable.

The only feedback I received was awaiting credit. How is that any feedback. To have a customer wait 12 DAYS before now all of a sudden requesting additional statements is absurd and a disgrace. It clearly shows that Nedbank credit staff is *********** and clearly have not received the correct or necessary training needed to work with customers and conclude matters as quickly and efficiently as possible.

I am outraged that no management has the ability or sense to make this a priority after I have been asking and complaining continuously. Due to my posts on HelloPeter and all other platforms Nedbank will be spiteful and decline my application because one is not allowed to voice a concern and inform the public of such an horrific experience. This entire process has cost me my peace and messed with my financial wellbeing and is causing havoc in both my private and working life as I have to now take time to find a different bank and then have my salary switched AGAIN all before tomorrow.

I am very dissatisfied and disappointed that a customer is treated this poorly and not assited with urgency and problem solving skills from management after 2 weeks of waiting for something as simple and easy.

To Nedbank I might just be another customer with my few cents meaning nothing but I as an individual will take this matter further to ensure the public is aware of my experience so that they seek a different bank and stay away from Nedbank.

After my post on HelloPeter, I am moving my outrage to social media where I have thousands of followers. I am also sending my experience to The Ombudsman where I have already spoken to an individual and thereafter I will consult with a legal expert which I actually have already done as my family is filled with advocates and a prosecutor and I am contacting as many newspapers as possible because I am sure someone will run my story.

I am taking this as far as possible and I will not back down. The fact that it is 13 days today is absolutely ridiculous! 13 Long horrible days!!!!!! Nedbank, your customer service is nonexistent and your staff is the most *********** there is! I have never in my life experienced such poor and disgusting service. Please add a logo that says "WITHOUT THE CUSTOMER SERVICE " !!!!!! You have left me in a complete mess! I will take this right to the top! I will not leave this matter as is as you have caused me emotional and mental exhaustion. On what planet does one wait 2 weeks for assistance! Pathetic service! I am outraged and infuriated. This is not right. You do not treat any person in this manner.