2 months still waiting -

2 months later still No response. I made several attempts to close my account t. I called the contact centre, three times- was moved from pillar to post. Went to a branch, two branches. I got through to a guy( private banker); he attempted to assist only to o form me to contact the contact centre. Seems like no one in this entire ecosystem know how to close a bank account. I was told to let it get dormant, and I asked about charges - I was stared at blankly. I’m beyond frustrated.