2 months later no response on application

I moved my ACC's from another bank to nedbank and also app**** for a pocket pos speed point because of the nature of business that I do. I was asked to fill in a pileof application forms and submit documents which I did and my banker promised that I will receive feedback by the end of the week to my surprise 3 weeks passed and no feedback. I eventually went to another branch in Balfour park refilled the same application forms and eventually after a week I got a call from a lady called Carol she emailed me more forms that I had to print fill in and scan back to her, which really cost me a lot of money. After all the expense I was shocked when a month passed and I had not received any info from Carol tried countless times to get hold of Carol but she never returned calls or responded to emails eventually after many attempts I did get hold of her and she just said she had been meaning to call me but always forgets but I must send her my bank statements from my previous bank even though I have now moved my business and personal accounts to nedbank but I still sent then through and guess what after all those hassles a month has passed and NO RESPONSE from Carol or nedbank. DISSAPPOINTED