2 CREDIT CARD ACCOUNT

I app**** for a Nedbank credit card, a savings account was opened without my consent , I went to the branch was referred to the call center , where it was confirmed the saving account was closed, still waiting for confirmation of closure ,in the process of opening the credit card I spoke to Sharon Sekgobela, a total mess was created, I got 2 credit cards why would I need 2 credit cards accounts , Sharon Sekgobela created a total mess, please hire competent staff , I need confirmation the savings account is closed and I only need 1 credit card account, I will not be liable for any initiation fees on the second credit card account, Nedbank please keep up with other major banks you falling off a bus moving very fast. Staff training on product and process is very important, please fix this mess urgently