18 years Client lost with bad service

I dint even know how to start this , i ve been a client of nedbank for the last 18 year and the recent i have got from Nedbank and call centre have gone backwards regarding client service , on the 18 th of March i had moved and i ve taken my new proof of address to my branch to make sure the fica is done , on the 25 th of April traveling by car down to cape town i got the suprize that my account was place under hold when i tried to put fuel in and my card declined at the fuel station , longing in to the app there was more then funds in my account and i could not inder stand what the problem is , i then tried to put airtime on from my app and this didnt work either them tried to withdraw money and didnt work either then with getting hold of someone to put airtime on my phone just that i call in to find out what the problem is with my account just to be told there is hold on my account due to fica after being placed around from call to call i was told the branch has never sent in my documents , i then phoned clearwater branch and they said no my documents has been sent in the 18 th of march after i huge battle just to get my things sorted out and not coming right with anyone the branch got hold of me to try and help get the account unlocked this was only for 24 hours and the account was locked again , the point was it not the clients problem if the fica docs where sent or not i got told of by the team leader in fica that he cant do anything and wouldnt provide me woth his Nb number that i ve got track of who to talk to , a call centre guy kept me up to date at least to let me know but he couldnt get things sorted as he was only a ncc guys and not fica , the branch even tried but at the end of the day ots not the client that need to be at taking the problem , just to add more to the fire nedbank has now gone into a other account and debit a account hasnt got any debit orders on it and they just dont care what the clients are doing , really bad clients service from nedbank , heading to branch to close done and move my banking great job nedbank 18 years client lost due to poor service from your side