1 reviews | Active since Dec 2016
16 months later and Nedbank cannot sort out their sms's sent to wrong client
<p>I have had a nedbank account for over 30 years. <br />Throughout 2016, and perhaps even before, I have been harassed with sms’s telling me that my account is overdrawn and I need to attend to it. I have phoned in many many times; I have been promised that everything is sorted. Yet I continued to receive these sms’s at times 3 times per week.<br />At the beginning of my leave in December 2016 I sat for nearly an hour trying to get this sorted. I was promised that in TWO MONTHS the matter would be resolved. <br />Today Again I received an sms again saying my account is overdrawn. </p> <p>My whole family has closed their accounts with Nedbank. Looks like the only way to sort this out is to close mine? </p> <p> </p>
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
Am grateful to Nicolas Govender from Nedbank who contacted me the following day to resolve my problem. He has guaranteed me that he has resolved the matter. I was impressed with his knowledge and willingness to get to the bottom of this year long issue. He also stated that should anyone need to follow up on outstanding matters that Nedbank has not resolved one can email: ********** Nicolas' email is ********** He's been the only person that has made sense. I now wait for the next 2 months to ensure that I don't get any more sms's that are not applicable to me.
Am grateful to Nicolas Govender from Nedbank who contacted me the following day to resolve my problem. He has guaranteed me that he has resolved the matter. I was impressed with his knowledge and willingness to get to the bottom of this year long issue. He also stated that should anyone need to follow up on outstanding matters that Nedbank has not resolved one can email: ********** Nicolas' email is ********** He's been the only person that has made sense. I now wait for the next 2 months to ensure that I don't get any more sms's that are not applicable to me.