15 minutes, really?!

This afternoon it took me 15 min 38 sec simply to amend a stop order. Only the fourth person that I was put through to was able to assist. I appreciate that he (Jabulani) is probably a trainee and he did fairly in handling the request in the end, BUT why did I have to speak to 3 other persons before someone was able to assist me? Surely, Nedbank, you can do better than this.<br> <br> I also have accounts at Capitec, ABSA and FNB and never experienced being transferred before someone is able to assist. Call ***.