15 Minutes on HOLD still no HELP??

Just apauled...I ordered some soalr lights on [URL Removed] with my GB points around a month ago, still no delivery or anything, saved my order confirmation numbers etc. <br> <br> So today I call the GB call centre and am placed on hold for 14 minutes when I get told I need to hold again because it's not the right department. <br> <br> WHY do you put that number on your GB contact page if it's NOT the right department to handle GB queries???<br> <br> This is disgusting service to say the least....I don't have ALL day to hold for you to get your house in order???