11 Months of Unresolved ***** Case – Funds Still Blocked

I have been a Nedbank client for a few years, but I have never experienced such poor treatment. Since November 2024, my account has been blocked under a so-called “***** investigation” (*** / GFCFS-123807). I have repeatedly provided all the documentation requested, including proof of transactions, ID, and communication timelines. Despite this, Nedbank continues to delay without explanation.

For 11 months, I have had no access to my own money. I’ve been forced to take loans and borrow just to survive, while Nedbank holds my funds without a valid reason. The case was supposedly handed to Chantel Jackson, who has never responded to calls or emails. The lack of professionalism and urgency is shocking.

I have already escalated this matter to the Banking Ombudsman, and if it is not resolved immediately, I will continue exposing this through social media and other public channels.

All I want is simple: immediate release of my funds and fair compensation for the severe hardship caused.

Desired Outcome: Immediate release of my funds. Compensation for the 11 months of financial hardship and emotional stress.