11 MONTH-OLD NEDBANK ***** CASE

Two large ********** charges were made to my Nedbank Credit Card on 4 May last year. The incident was reported the same day and the Nedbank ***** Division was provided with a case number and affidavit on 5 May 2022. The person in charge of the case was/is Samantha Pather who unfortunately was never available by telephone and never answered emails. I also contacted Mr Vernon Scheepers. Client Service Manager, who eventually emailed me on 16 September 2022 with the news that Nedbank Group Forensics would deal directly with my case. Nothing happened. Finally my personal banker, Mr Barend Coetzee, informed me on 4 January 2023 that my case had been escalated. Nothing happened. When told that I was thinking of writing to “Hello Peter”, Samantha Pather asked for 48 hours to finalise the case. That was on 2 March 2023. Nothing has happened. What am I to do?