10 years of being a loyal customer and this is the service I get!!!!!

I am utterly disappointed in the service I’ve received from Nedbank regarding a **** I reported to them on the 7th August 2024. On 5th August 2024, I was ****med. All my money taken from my current account and credit. The ****mers further took a loan which was cleared by Nedbank without my consent, without being called into the branch. When I found out, i immediately called the them to block everything and start an investigation. I HAVE NOT RECEIVED FEEDBACK ON THE INVESTIGATION TO DATE. I’ve tried calling Yolanda Kock who is supposedly the forensic dealing with my case and her phone is always on voicemail. I’ve sent multiple emails requesting an update on the investigation, only to get an automated response. I’ve banked with Nedbank since 2013, 11 years later of being a local customer, this is the service I get at the most vulnerable time of using this bank?! I want my money and I won’t be paying a loan I don’t know which was approved by your personnel’s without following the correct procedures. This is actually acceptable and disgusting!