10 out of 10

I have been a rather satisfied Nedbank client since my days as a student. Ive always received great service and products from them. However, recently ive had numerous reasons to complain against their call centre. <br> My complaint are always attended to by the lovely Ms Merilyn Peters, who takes the issues seriously and provides superb friendly service, even though the initial error was not of her doing. <br> I can be rest assured of proper and speedy resolution if Ms Peters is in control, as I did also receive substandard resolution when she was unavailable. <br> <br> It certainly cannot be an easy job, attending to upset and irate clients (to my credit I am very much a calm and phlegmatic personality), so I am indeed extremely impressed with Ms Peters calm, friendly nature, and her feedback thereto, as she takes full ownership of the issue and provides concrete resolution. <br> <br> All the same, Nedbank needs to seriously address its call centre shortcomings, as they are bringing a professional brand down, and I do get the feeling that the likes of Ms Peters are being drowned in rectifying their errors.<br> <br> once again, well done to Merilyn Peters. Nedbank has a star in you :-)