10 months later, MFC still hasn't updated my account after full insurance payout

My vehicle was written off following a lightning strike in July 2024. My insurance (Prime SA) settled the outstanding MFC finance balance in full — over 2 months ago — yet MFC has not updated their systems or my credit profile to reflect this settlement.

It has now been 10 months since the incident and 2 months since the insurance payout, and I have received absolutely no communication from MFC confirming receipt of the payment. As a result, my credit score has been negatively impacted through no fault of my own, and I am currently unable to apply for a replacement vehicle.

I have since escalated the matter directly to MFC and have raised the following requests: - Confirmation that the insurance payment has been received and allocated - An immediate credit bureau update reflecting full settlement - A formal paid-up/clearance letter - A timeline for when the credit record will be corrected

This is unacceptable. A client who has done everything right — maintained insurance, had the claim settled — should not be penalised with a damaged credit score due to administrative delays on MFC's side. I expect this to be resolved urgently.

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