1 month to sort out insurance claim

Reported claim on the 15/2 for lightening damage. Nedcor appointed an assessor who over valued the property and the claim could not be settled.nedcor has decided what value to insure us from 1996 . Nedcor as the insurer cannot provide proof of the policy document that was ever e- mailed or posted hence another assesor was appointed who valued the property in line or under the insured value.since then Sandra who is the claims handler has failed to return phone calls or reply to emails and sandesh who always answered the calls at Nedcor insurance promise to call us back and never does. The manager in charge is always busy and another day goes by. Nedcor please take note that should I have a ******* or break in on my property and my insurers fail to settle my claim due to my alarm and other security equipment being damaged or not in working condition we would hold your company responsible due to your staff negligence. If this was you CEO's claim I am sure this would have been handled differently. A bank will give you an umbrella on a sunny day and take it back on a rainy day. I would definitely consider moving my homeowners insurance to Mutual & Federal who have done a better job