1 Month to deposit money from a transfer we know they have recieved in our account is too long??? or is it *****??

Such bad service from Nedbank and nedbank Global, with a payment made into our account 1 month ago,and acknowledge reciept by the bank has yet to reflect. what follows is a trail of lies and deception....... Where is our money??? who is to blame???? Jo- Marie Van der merwe of nedbank global is the biggest failure we think, but Wilma Els of customer services has not helped by ether being incompetant or dishonest. [we hope the former] Timeline of incompetance 12 September 2017 Clients transfer money according to my invoice to my account with Nedbank Global. 13 September 2017 We recieved an unusual email From: Van Der Merwe, J. (Jo-Marie) ********** asking "We need a reason and invoice for an incoming payment from Mos*** in order to process payment" 14 September 2017 on 14 septemebr we responded sending a copy of the invoice and giving the reasons. 21 September 2017 We followed up with a further email to Van Der Merwe, J. (Jo-Marie) ********** Asking where the funds were as they have not reflected in our accounts. 26 September 2017 On 26th septemebr we again followed up to From: Van Der Merwe, J. (Jo-Marie) ********** but this time included in CC 'SBS Assist' ********** 27 September 2017 On 27 septemebr now pushing, we again emailed The now two offending email addresses 28 September 2017 We receive an email adressed to ********** From ********** A person named Wilna Els saying that she trusts that Jo Marie VD merwe is attending to our issue. 28 September 2017 We respond Thanking Wilna[prematurly its seems] and stress again that this is now urgent. 28 September 2017 Wilna els responds with Jo Marie VD merwe in Copy asking for our bank details. 28 September 2017 We send our bank details 28 September 2017 Wilna responds thanking us for the details and Finally giving us a reference number. 29 September 2017 We again follow up as still no funds reflected. 30 September 2017 "Wilna Els responds :Comments received from global unable to trace funds is their a saffy number" 30 September 2017 We send the proof of payment from the client with the SWIFT details. 30 September 2017 we send a further email to check they have received the swift 02 October 2017 Wilna Els acknowledges reciept of the swift Proof of Payment and CONFIRMS SHE HAS SENT THIS TO GLOBAL> 03 October 2017 we receive issues with the client as we have not paid for certain services due to lack of funds…. 03 October 2017 We mail Wilna once again Begging her to chase global again as the clients are threatening to cancel… 05 October 2017 We again follow up as still no funds reflected. 05 October 2017 WILNA ELS asks us to obtain a swift message from the third party… DESPITE HAVING ACKNOWLEDGED RECIEPT US SAID SWIFT PAYMENT ON 2ND OCTOBER AND CONFIRMING SHE HAD FORWARDED THIS TO GLOBAL ON THE SAME DATE. 05 October 2017 We again send the swift proof of payment. 05 October 2017 we get a formal thank you for our email and saying they have sent this to global and await their response. 06 October 2017 We again follow up but have received no response.