1 hour on the phone and no succes

Today I called Nedbank with three goals and had the WORST service experience ever.<br> <br> My goals:<br> <br> 1. Get statements of my home loans since origination<br> 2. Get online access to my new home loan<br> 3. Link my online access for my home loans into one login<br> <br> - I was hung-up on twice (I was not rude)<br> - I was passed around 6 times between different departments<br> - I spent 15 minutes on hold<br> - An hour on the phone in total<br> <br> And I still do NOT have statements since inception or a single login. These are simple requests! <br> This is by far my WORST experience ever!