***1 ATM DD78: I WANT MY MONEY

***1 ATM DD78

Sunday morning I went to Sam Ntuli Mall in Kathlehong [Nedbank branch]. Unfortunately when I was depositing my R4000 it swallowed by ATM machine. I Phoned Nedbank consultant by name of Nomfundo same time (reporting my incident). I was told that the money is reflected and I must wait for Monday so that I can see it.

On Monday there was nothing (no money). I followed up again same day with Angel and she advised that my request was processed but I wasn't satisfied with the answers from her. Later on Tuensday I phoned. Thanks to Nokuthula who escalated my matter and gave me feedback same day (She took the ATM number, while others failed to do that).

But still I'm not feel any joy because it's been four days now. During this time of hardship Nedbank is not showing any progress. I was supposed to transfer this money to my siblings but what can we do because my banker is failing to fix the fault.

I have tried all the channels to get this done done (Nedbank chat & phone calls).

When am I getting my money because I need it?

IS IT BECAUSE I'M NOT INJECTING HUGE AMOUNTS TO YOUR POCKECTS OR MAYBE YOU NO LONGER CARE ABOUT YOUR CUSTOMERS?