0 start, poor service and communication.

If I could give them 0 starts I would!!!!

I made my last payment in Aug 2025, and according to my records the car is paid of. In september I received an email saying I owe them R2000+_. And my account is now with the legal department. I called to follow up and the call centre could not help. I called the “legal department” agent assigned to the case. She did not answer and I left a msg. A few days after I received an email again saying I owe money, which is not true cause I paid end of Aug FOR SEPTEMBER!!!!! I called again and sent an email. I also received an email saying “Congratulations on paying off your loan, round about the 01/10/2025. And now they say they have no record of such email???? Cut i double checked the email adress it was def from them.

Its been two months… the problem has not been resolved at all. The agent still has not come back to me and no further communication from their side has been made. I have tried multiple times to resolve this issue, and get the documents to MY CAR, but no-one seems to be able to help.

The call centre puts me through to the legal department and they drop the call every time.

How must one go about resolving this?? No one is helping at all, now you don’t even know if you ow them money and your credit score will be affected or maybe one-day they pitch at your work or home to take the car and you didn’t even know that you still owed something cause no-one can help you.

Definitely do not recommend using MFC when buying YOUR FIRST CAR, OR ANY CAR FOR THAT MATTER.