Still have not sorted out my account

<p>It just seem that when you speak to a consultant about account that was cancelled in november they still debit your acount for an 2mb unccaped, where i have changed service provider and only should be charged for line rental, The issue has been raised to management, i dont think its funny anymore as it is the second time in a row, and on top of it my line was off for three weeks. serously need to look at costomer satisfaction </p>