Disgusted!!!!!!

<p>I've been a telcom customer for more than 3 years as i have a landline and home internet service from them. In January this year i was looking to get a pocket wifi so to use with my cell phone when i'm out as i have started a business from home and have to go and meet clients.</p> <p>At a mall close by i saw Telcom peeps canvassing to get people to sign up for their products. I asked one of the agents if i could sign up there for the pocket wifi and he said yes. i then went on to explain to him that i already have a home wifi of 50GB and telephone service, so would be great to have the pocket wifi for when i'm on the go. i completed the required forms and was told they will run a credit check on me first and will received an sms to confirm within a day or so. The next day i got the sms and saying a courior service will deliver the device to my home. </p> <p>The next day i receive a box and was horrified when i opened it that i was sent exactly the same device as i have here at home. I left everything i was doing and went to a Telcom Direct store to set things straight. I explained to the agent there what had happened and he gave me a form to fill out and saying i would have to pay a cancellation fee for the INCORRECT DEVICE!!!! i refused and told him that i asked for a pocket wifi and i wish to have one and he signed me up for one.</p> <p>Aweek later i received a bill for the Both the device i DID NOT WANT and the one i wanted. I then went on to calling Telcom's call centre. I explained what happened and was told the issue will be excalated and someone will be in touch with me. I asked how much i need to pay for the device i wanted and was given the amount and sms'ed the baking details thereof. I also asked to cancel the debit order as i will pay the bill manually as i do my home wifi bill. the banking details were sms'd to me and right away i paid it. </p> <p>Then the device was disconnected and i called again to ask what's going on. i was told my account shows the one device was cancelled and i just have to wait it out. Then came the random debit orders taken off my account. Over R1000.00 was owing and Telcom kept trying to get the money out of my account. </p> <p>I called the call centre hundreds of times, explaining the same thing over and over and nobody gave a damn as to my plight. Then came the one day my call was answered and off i went to explain what was going on. The call went onto 45 minutes because i had to explain to the person over and over again what happened. I went on to ask him if i could speak to a manager and he placed me on hold. Around 10 minutes later he comes back and tells me he"s manager is in a meeting. I then ask him to get me another manager and he starts getting rude. i calmly told him i dont mind holding until i could speak to a manager. Then went to shout at me and put my call on hold. I hung up and called back and the person who answered connected me to a manager. I told him what happened and he took my contact details and said he's call me back. He didnt call me back, but the next day someone from cancellations called me and AGAIN i had to explain what had happened. </p> <p>He apologised and told me not to worry, the account will be sorted out and all i have to do is pay for the devive i wanted. Later that day i received a sms saying my issue was resolved. Come the next bill, still being charged for both devices, still debits going off my account. And many a call to the call centre and the same story over and over again.</p> <p>About a month ago my phone line stopped working and so was my home internet. I went to Telcom direct with both the cancellation issue and my home phone and internet issue. I was told that Telcom stores dont do billing and other issues, but sell devices only and that i need to call the call centre and sort it out.</p> <p>i reported the fault of my phone and internet and the cancellation issue was the same story.</p> <p>NOW I'VE HAD ENOUGH!!!!!! MY BUSINESS IS SUFFERING AND TELCOM DOES NOT CARE. I'VE BEEN SENT BILLS AND AM NOW BEEN THREATENED THEY'LL BE HANDING ME OVER. DEBITS ARE STILL GOING OFF MY ACCOUNT . I HAVE NO PHONE, NO INTERNET AND TELCOM WANTS THEIR MONEY!!!!!!!!!!!!!</p> <p>I AM TOTALLY DIGUSTED!!!!!!!!</p>