Still no word about my new card?

<p>I have been trying to get a new card sent to me and had been getting very good assistance from Becky Ryan from the Leicester call centre. Then days before the card was due to be sent to me I stopped hearing from her? I called again on 31/1 and was put on hold for ages - I called at 8.40 uk time - by David (who wouldn't give me his surname). Could someone not bring me up to date on what is going on? I have now been waiting for my card for almost 6 months! Please call me urgently on +27 72 ********** to let me know what is going on? Or must I send you a lawyers letter to get a reply?</p> <p> </p> <p>Extremely dissappointed customer</p> <p> </p> <p>Michael Cohen</p>