**** poor service!

<p>I called Ms. Becky Ryan (Leicester call centre) a couple of days ago about a card that you have failed to deliver to my UK address twice! She said there was an irregularity on the request(?) and she would sort it out and get back to me. I specifically asked if she didn’t get hold of me to leave a message. She called me twice today, I missed the calls. Did she leave a message? Hell no! So I had to call the call centre again and spoke to Mark who tried to put me through to Becky, but couldn’t. He said he would get hold of her to call me. Is the term ‘customer service’ at Natwest equivalent to the English ‘**** you’? Certainly seems like it. The worst customer service ever. If I don’t receive a call back by this evening this report goes onto Hello Peter and I move to another bank.</p> <p> </p> <p>Absolutely disgusted customer</p>