Ordering a new card from Natwest...the nightmare continues!

<p>6 months ago I tried to order a new card from natwest. They tried to send a card 3 times without success. A lady called Becky Ryan (working in the Leicster call centre) helped me for weeks trying to find out where my card was. Eventually she was reduced to tears by Natwests inefficiency and handed over to Beverly Green when she couldn't locate my card anywhere. Today I received my card, I am just wondering if it has been cancelled already before I received it?! I asked if these cards are tracked? Beverley had no idea. How can the bank not know where my card is...and then I receive it? Have asked several times for someone at the bank to call me. Nobody ever does. What is going on here? Is there anyone in Natwest that has the slightest clue as to what is going on? I was told my account would be frozen whike the card was on the way to me? What happens now? Can I use this card? Please could someone call me urgently on +27 72 ********** to let me know what is going on?</p> <p>Regards</p> <p>Michael Cohen</p>