Blocking Access to my Funds

I have now lost my patience with NatWest. I am trying to get my money transferred from my account that you made dormant (without contacting me first). I have filled out all the required paperwork. I have had 3 phone calls about this (each time ending with an assurance that everything is fine and the money will be transferred). I have also lodged a complaint, which I did not want to do, but was told that this was the only way that this could be resolved, absolutely nothing has come of this. I have also contacted you via FB Messenger and was assured that someone would contact me within 48 hours - that also never happened. I am working full time, overseas, so trying to sort this out is costly to me in time and money and I am now over it! I am now at a loss and will begin posting about your ********** lack of service and blocking a way for me to access my own funds on every social media platform that I can find as you have now left me no other choice.