NATIONAL TELCOM - A letter of desperation at the lack of service and non-existent communication.

National Telcoms 26 Westhoven St, Edgemead, Cape Town, 7441

9th April2019

To Whom It May Concern

We are writing this letter in desperation at the lack of service and non-existent communication being received from your company.

During the month of December 2018, Two Representatives of National Telecoms called on us ( Flock Studio (PTY) LTD) to speak about reducing our phone account

The staff of National Telecoms have a TELKOM badge prominently displayed on their clothing. I also enquired whether they were from TELKOM to which he rep**** yes, they are "TELKOM APPROVED VENDERS", assisting TELKOM in the migration to digital technology.

At first I was very skeptical, but allowed him to continue with their presentation whereby the following was conveyed to me.

• They calculated that we will be saving approximately R1000.00 (Incl) by reducing our call costs. • My total monthly cost would amount to R1,100.00 for the Telephone System and R360.00 for un-capped LTE, totaling to R1460.00 inclusive of VAT, but excluding phone calls on a per second billing tariff.

After listening to the contractual explanations and looking his figures and calculations, which was less than the current Telkom costs, we eventually agreed to go ahead.

It is now almost four months later, and the installation has "finally been completed"; however the system is not functioning to what had been promised, as we are having to deal with:-

1. Continuous Dropped Calls on Desk Top Phone and Cell Phone. 2. Extremely Poor Voice Quality and Bad Reception when using my cell phone. 3. Per second billing gets activated even when using my TELKOM voice minutes and not the NATIONAL TELCOMS app. 4. I have not received a copy of the contract with NATIONAL TELCOMS. 5. I have not received a copy of the contract and finance agreement with CENTRAFIN. 6. CENTRAFIN is not deducting the agreed monthly amount of R1460.00 inclusive of VAT, as per agreement with NATIONAL TELCOMS. They are deducting R1915.77 7. We have not been informed about our account status with regards to TELKOM Mobile and ADSL Line Contracts. 8. We are still being billed by Telkom. 9. No Tax Invoices received for debit order deductions from NATIONAL TELCOMS. 10. No Tax Invoices received for capital cost debit order deductions from CENTAFIN FINANCE. 11. No communications from NATIONAL TELCOMS, after making numerous calls to NATIONAL TELCOMS office.

Every time we phone, the secretary answers and says that “nobody is in the office. She will follow up and get somebody to phone back”. to date The follow-up promised by your receptionist has not materialised.

E.A. Ebrahim Director

cc Mr F Bardien De Klerk & Van Gend Attorneys cc **********