Useless service!!

Transferred money to my Wallet on their site, selected tickets, the money was transferred out of my wallet but no tickets were registered or send - they just stole the money. I have send several emails to ithuba but they just note that there was a problem on their server on 2 May 2025 and that a refund was issued - however, it is the 16th today and I still have not received my money back. Useless service!!