ROBBING POOR PEOPLE OF THE WINNINGS

I made a request for R200 rand ATM withdrawal on the 12/07/2020. I have not received the sms with pin to date. I called your offices on the 13/07/2020 and was told the turn around time is 72 hours, I will receive the sms by Thursday. Thursday the 16/07/2020 no pin. Called again on the 24/07/2020 was told there is no turn around time a call has been logged (REF given ***). On the 28/07/2020 called again, was told there is no response yet my case will be re assigned. I HAVE ALSO BEEN EMAILING THEM ON THE 26/07/2020, 27/07/2020 & 28/07/2020, they kept on asking for my details but nothing. I have also contacted them on their online contact us box but no response. It is so cruel to try to rob people of their money. Even if it is R200 it is still my money that I won and is due to me. I though their online thing will make it easy for us, so that I do not have to go to the lines but it has been hell. On top of that I have to deal with consultants that are so unfriendly and seem not interested in what they are doing and holding forever and I am using my airtime to call.