********** AGAIN

I have been playing Lotto and Powerball online for months. Suddenly when I arrived home from work tonight and wanted to play I cannot. I am expected to upload a profile picture, an ID photo, proof of address, answers to verification questions, banking details,(which they already have),confirmation of my e-mail address,(which won't send no matter how many times I press re-send), and you cannot contact their helpline unless you have a landline, which millions of people don't have access to. Do they let you know in advance that they will require this information? Does it matter that they now have YOUR money in a wallet which you cannot access? So sick of bad service and thievery. Obviously it cannot be done in the time left before the draw.