POOR SERVICE PROVIDER

The rating is actually - stars. Everytime I want to play the Lotto online, there is this issue....I logon and as soon as I go to the webpage to play, I get transferred back to the Home Page. I have complaint via email and supp**** my contact number but the reply that I received was to phone their tollfree number. Landlines are outdated so I have to use my cellphone. No free minutes so I will have to just hold on until one of their agents/advisors are available to take my call. The last excuse was that there was a problem with the server. Am I the only one that has this issue? This is suppose to be a top notch service provider. It seems to me I should forget about the online convenience and rather go and stand in a line at a Lottery oulet. Will just have to hold thumbs that at one or other stage I would still be able to use my funds until it is depleted.