Poor, disgusting service from National lottery call centre

Lottery system is very disquieting. I always play sportstake 14 online and top up my balance from the bank. The money reflect immediately, today did not reflect my balance after top up. I call National lottery call Centre spoken to the guy to assist he drop my call. I phone again spoken to Pinky Moyane told her that I am very frustred about the service from the guy. I ask her about email address for CEO she refused. I want to take this to speak out may you please assist