Lotto throw the phone down if she wants me to put threw to the management, this is is really bad?

I play always my lottery on my app of absa?but since the 16 Sept i did not receive my winning money from my lotto and powerball, and play 10 nr's on my daily lotto which is just gone , they show no more my daily lotto on my app of absa, I can't loose my money, this is the first time I that I dont get my money and the results of the daily lotto which is just gone, then they must pay me back?please I'm really upset and your number everyone can't you even hear or they put the phone down in your ear?this is not the way to do it , I waite a longtime now to receive my winning money but everyone got a excuse to help you or throw the phone down in your face, I could also not play since the 20 September 2025 because of this problem that I dont receive my money and it's scary?I wa t immediately feedback and was wasting my money to phone your people what's the problem?you can't put the phone down it means you dont know what is going on there?that really a disaster?my name F.J.Cilliers tel nr *** , bank nr absa tjek account and credit account ***, this is my bank initials were they put pay my money back thanks I will really appreciate to give all my money back maybe a jackpot also?thanks