Ithuba Lottery ****** me of my ewallet money

I joined National Lottery eWallet about 2months ago when we couldn't buy tickets on retail stores. Made a deposit of R20 it reflected, the following day I made another deposit of R25 and it did not reflect on my ewallet. I persisted to make another deposit of R50 that was on the 15th of June 2020, it also did not reflect. I made a few other deposits which only a few reflected and when I counted the ones that did not reflect they amounted to R145. I contacted them via email at *** (I don't remember the email address well) but its the one on their website. I received feedback saying that many accounts were sent money which was more than their deposits and I should send them proof of deposits. I sent but to this day my money has not been refunded nor reflected. I was told to send the initial proof of payment not my bank statement. Which I made screenshots but still nothing. I'm just ****ed that they are ******** and unprofessional, lazy to do their job because we use reference numbers when doing the deposits which is our cellphone numbers. No one called, no one responded, no one said anything to me. Ithuba National Lottery of Southa Africa, I want my money back.