Impropriety in online transactions

First Ithuba refuses to refund the top-up funds that I deposited into my Ithuba account (R234-66) because I refused to upload sensitive personal information and then when I decide to play lotto online via a trusted financial institution there is no guarantee that the tickets I have paid for are actually entered into the draw since the numbers were never sent through to me.

I bought lotto tickets to the value of R40 on 4 November 2023 through a financial banking institution and the money was immediately deducted from my account but the numbers (the goods) were never sent through to me. According to the banking institution it's Ithuba's responsibility to send through the numbers to the players.

A transaction is only a transaction once the goods (numbers entered into the draw) have been received after payment has been made. I only received confirmation of the numbers that were 'supposedly' entered into the draw after I complained to my bank, i.e. 5 days after the ''transaction' had apparently been concluded, which, for all intent and purposes, could have been generated after the draw had already taken place. I wonder how often this has happened to other unsuspecting players who have in good faith paid for tickets that were not entered into the draw.

I don’t know how Ithuba manages to get away with it but I will never play the lottery online again and I don’t know how banking institutions can continue to support them!