Bad Client service

My account has been suspended due to inactivity I was told by the call agent, but I loaded money onto my account that very same week on Tuesday. and when I wanted to play the Saturday i had no access, whereupon i call the helpline and I was told that my account was suspended due to no activity. I told the agent but I was using it that same Tuesday(this was a week ago), where she advised me to please email them with a copy of bank statement and Id so that they can reactivate it. I have done so where i got a reply to sent the said documents, i have now done this 3 times and i still cannot access my account. The last reply i received was"Thank you for your email.

-our request has been put under investigation and feedback will be provided within 72 hours

Please feel free to contact the Player helpline on *** should you require any further assistance. Our team are available Monday to Saturday 6am to 11pm, or Sundays from 6am to 9pm.

Regards

Customer Relations Team.

I am still waiting for this to be sorted out.